We performed a comparison between ManageEngine Patch Manager Plus and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The most valuable feature of this solution is centralized management."
"It is a highly stable solution."
"The most valuable features are patch management and mobile device management."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"You can create remote sessions for client systems."
"Scalability-wise, I rate the solution a ten out of ten."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"ManageEngine Patch Manager Plus needs to improve speed."
"The tool's support needs improvement."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"The solution's UI is an area that requires improvement."
"They should add better features for managing hardware."
"The agent can be a bit more intelligent."
"I find the user interface a little bit intimidating and not very appealing."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"I've had some issues with patch catalogue."
"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
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ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. ManageEngine Patch Manager Plus is rated 8.4, while Quest KACE Systems Management is rated 8.8. The top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, ManageEngine Endpoint Central, Microsoft Configuration Manager and ManageEngine Patch Connect Plus, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Ivanti Neurons Patch for Intune. See our ManageEngine Patch Manager Plus vs. Quest KACE Systems Management report.
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