We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The user experience is great."
"The initial setup is easy."
"They are leading in the smart manufacturing, and connectivity space."
"The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities."
"We find it intuitive and easy to use."
"The most valuable features are the integration and UI customization."
"What I like best about Mendix is that it's leading the way for low-code, no-code platforms compared to other solutions in the market."
"The development environment is model-driven. We can use the information from this for our business engineers to make the information models, and they can also execute the model."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"ServiceNow was the first true enterprise to service management platform."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The look and feel is a valuable benefit for adoption."
"There should be more integration with engineering applications and tighter integration for user authentication, such as single sign-on, etc. They have some of that. It just could be stronger."
"The code refactoring tools could be better, especially for applications running for years. It's not bad, but it could be smoother. Also, writing new widgets can be trickier than it should be for some people, but not if you're familiar with Mendix."
"It is expensive."
"Needs multiple database connections so an app can directly read/write data to/from multiple databases. This would enable easy splitting of big applications that have complex entity relationships."
"Mendix needs to think about itself offering machine learning and artificial intelligence."
"What is lacking is the support of higher level modeling features, like the modeling you do is relatively low level, yet it is still close to programming. We would like to see a more business-oriented modeling environment, like BPMN."
"I would like to see more documentation as well as how-to documents."
"An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"It's a little expensive compared to other tools."
"It's missing monitoring capabilities."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"Local solutions have lower costs."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The setup was time-consuming and required a lot of internal resources."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Appian, Oracle Application Express (APEX) and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Mendix vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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