We performed a comparison between Microsoft Configuration Manager and OpenText ZENworks Configuration Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass."
"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."
"The stability is good."
"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"We have one MDM that works with Windows, iOS, and Android."
"The initial setup is not overly complex or difficult."
"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"It is a stable solution."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"We're a Microsoft-centric organization, so we are happy with the integration between products."
"The ability to make collections and deploy to them has been great."
"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
"The technical support is good."
"Software deployment and WSUS are most valuable."
"There have to be made some improvement in WSUS and control in other non-Microsoft products updates."
"The cloud account management is a valuable feature."
"The most valuable feature is the impact analysis."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"It would be better if they can reduce the cost of the license."
"We would like to see support for Chrome and/or devices for Chromebooks."
"There are items that require improvements. One is the controls from iOS."
"It needs certificate provisioning for S/MIME purposes."
"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."
"There is no asset management package included."
"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"The solution does not support remote devices so the CMG is still required."
"The deployment process is lengthy and should be quicker to complete."
"They need to improve the support for the Mac operating system."
"I would like to see more automation."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
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Earn 20 points
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while OpenText ZENworks Configuration Management is ranked 20th in Configuration Management. Microsoft Configuration Manager is rated 8.2, while OpenText ZENworks Configuration Management is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of OpenText ZENworks Configuration Management writes "It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas OpenText ZENworks Configuration Management is most compared with Quest KACE Systems Management. See our Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management report.
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