We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."It integrates well with other Microsoft products."
"Microsoft Dynamics CRM has plenty of valuable features."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"When you have a vanilla, straightforward version, it is easy to use."
"It can scale well."
"I like the feature of getting an email for a workflow error, then I do not have to go through every instance."
"I think that it adds value to any organization, mainly in terms of business applications where you need workflows."
"This tool is really helpful in reducing a lot of manual work. Its drag and drop components help to create a workflow faster than SharePoint Workflow Designer."
"Only Nintex has the feature which allows attachments to an email."
"The solution offers very good integration capabilities. We've never had issues integrating it without solutions."
"It is a scalable product."
"The SharePoint feature is a really good connection, there are many features that are good."
"The solution's interface has room for improvement."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"They should work on improving the solution's scalability."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"From my experience, the solution's tech support could improve with a quicker response time."
"Currently, a notable challenge lies in the alignment of user experiences across the eight or nine applications within the suite. Transitioning between applications can be somewhat cumbersome due to varying user interfaces. However, the provider is actively addressing this concern by consistently rolling out updates every four to five months, aimed at harmonizing and streamlining the interfaces. This ongoing effort is expected to enhance the user experience over time. In terms of functionality and features, the platform stands out, offering flexibility with the option for both on-premises and cloud deployment. This flexibility extends to the RPA tool, providing clients with choices tailored to their preferences. An advantage lies in the shared security and data infrastructure across the toolset, facilitating smooth data transfer between applications. This contrasts with experiences with Oracle, where data transfer may involve complexities such as the need for intermediary file formats like TXL or SCZ."
"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."
"Currently, it's taking quite some time to deploy a package, it needs improvement"
"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."
"Hawkeye is emerging as a reporting solution, but as a V1 product it’s not very useful yet."
"We'd like to have integration with SharePoint."
"The Workflow Designer needs improvement."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and IBM Business Automation Workflow.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
