We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"We like how the solution is integrated."
"It allows us to organize and improve portfolio management."
"Odoo is highly scalable."
"The most valuable feature of Odoo is the fingerprint feature."
"The solution is easy to use."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"The initial setup is pretty fast."
"The solution is always stable."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"Zoho CRM is easy to use and easy to understand."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The product is customizable."
"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."
"The user interface is not the best."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"Odoo could be better integrated with our warehouse management system."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"I would like to see more integrations and customization options in the next release."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"They should provide an option to customize modules."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
Odoo is ranked 11th in CRM with 31 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Odoo is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Microsoft Dynamics GP, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Siebel CRM. See our Odoo vs. Zoho CRM report.
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