We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use and very stable."
"The technical support was intuitive and had good documentation."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Bitrix24 is a user-friendly solution that is easy to use."
"I am impressed with the solution's ability to customize workflows."
"It's a very easy-to-use product."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"For the most part, the solution is stable."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"The product is customizable."
"I think the whole pipeline tracking is most useful for us."
"I am impressed with the product's information on customers."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The user interface, especially the dashboard, offers good navigation."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution's open channel and contact center could be improved."
"I would like to see improvements with Bitrix24's marketing automation."
"The stability could be improved."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Support could be more knowledgeable."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"They should provide an option to customize modules."
"The reporting for developers should be improved."
"The solution's feature for forecast has limitations."
"Some of our clients could not develop their requirements using the product."
"I'm not sure that there is scalability potential for enterprises."
"The integration should be more user-friendly."
Bitrix24 is ranked 10th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, ClickUp and HubSpot CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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