We performed a comparison between New Relic and ScienceLogic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The product's initial setup phase was very easy."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The VPN is one of the solution's most valuable features for us."
"The most valuable features of New Relic are the reports and ease of use."
"They have baseline level alerting."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"Provides agentless monitoring so there's no need to install the agent on each server."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The best feature is the highly flexible graphs."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"One of the valuable features is rapid dashboards."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Compared to their competitors, they are missing some features at the moment."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"We have had issues with our agents going offline."
"They should improve their support process and add chat."
"It was challenging onboarding users."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"The product is not user-friendly."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"From a performance perspective, it needs to improve a lot."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. New Relic is rated 8.6, while ScienceLogic is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our New Relic vs. ScienceLogic report.
See our list of best IT Infrastructure Monitoring vendors, best Network Monitoring Software vendors, and best IT Operations Analytics vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.