We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The VPN is one of the solution's most valuable features for us."
"It has a simple initial setup."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The most valuable feature of New Relic is its ease of use."
"It allows the restriction of privileges and control of users."
"The most important thing is that it tells us where the latency in throughput and response time are."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It offers helpful user metrics so we can learn more about the user experience."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The authentication overall - including to the VPN and LAN - is excellent."
"The solution is very easy to use."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The company provides excellent service."
"The most valuable features are integration and ease of use."
"The installation process is not hard at all."
"The Wi-Fi side needs improvement."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"Compared to their competitors, they are missing some features at the moment."
"The solution only supports the cloud platform and not on-premises."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"It's an expensive solution."
"There is room for improvement in terms of customization and user-friendliness."
"ThousandEyes could improve the dashboards by adding more features."
"It would be nice if the solution covered other areas like server monitoring."
"The tool does not provide features for application-level monitoring."
"Presently, it lacks the ability to integrate with other Cisco products."
"It might be practical to extend monitoring capabilities to include network devices"
"They only offer synthetic requests."
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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