We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"One standout feature of Oracle APEX is its seamless integration with backend procedures, allowing for quick updates without changing the front-end interface."
"I like how we can actively develop and customize APEX because it's on the same database."
"Oracle APEX allows our company to complete webpage projects easily in a fast turnaround time."
"I particularly enjoy the web builder capabilities, especially the Page Designer. It offers so many elements or components to choose from, which is a major plus for me."
"This is a good application for quickly creating public applications."
"I like the way that it automatically goes into the spreadsheets and the users can deal with it."
"The product is fast."
"By using Express, we are able to load the data and integrate it into our data map."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"Everything about the schema, including the design of ServiceNow, is great."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"SPM and ITSM features are the most helpful."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The analytics - we like to keep track of how much work everyone is doing."
"It's actually easy to understand."
"We have found change management and CMDB to be very useful."
"Connecting with Oracle and the relation with Oracle at the database as a procedure needs improvement."
"The solution does not support the Linux platform."
"There is a bit of a learning curve involved when first using the solution."
"The solution’s pricing is high if you use it on the OCA platform. It’s also a little bit costly. However, if we use it on an on-premises Oracle database, the pricing is cheaper."
"The solution's layout could be improved for report generation to allow more configuration."
"It has a bit of a strict framework, you have to make all the time adjustments in their JavaScript. Another downside is that it's only available for Oracle databases."
"The migration process is difficult in Oracle Application Express."
"There is a problem with security because the applications store passwords in the configuration files."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"Their GUI could be updated."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The solution’s user interface could be improved and given a better design."
"Needs additional software titles and easier normalization."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
More Oracle Application Express (APEX) Pricing and Cost Advice →
Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "An easy-to-use format that is flexible and scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Oracle Visual Builder Cloud Service and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Oracle Application Express (APEX) vs. ServiceNow report.
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