We compared Zabbix and PRTG Network Monitor based on our users' reviews across several parameters. After reading all of the collected data, you can find our conclusion below.
Zabbix is praised for its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options, while users appreciate PRTG Network Monitor for its user-friendly interface, scalable performance, and detailed reporting capabilities. Zabbix's customer service is highly rated, while PRTG users find the software more intuitive and quicker to set up. Both products offer reasonable pricing and valuable ROI, with opportunities for improvement in user interface and customization features.
Features: Zabbix offers customizable alerting system, extensive reporting options, and comprehensive monitoring capabilities. PRTG Network Monitor is praised for its ease of setting up, scalability for larger networks, and ability to tailor alerts based on specific criteria.
Pricing and ROI: Zabbix does not have setup costs, making it easy to get started, while PRTG Network Monitor has minimal setup costs. Users find Zabbix's licensing flexible and suitable. PRTG Network Monitor offers good value for the cost with scalable licensing options. Zabbix users have reported positive outcomes and benefits. PRTG Network Monitor users found the software cost-effective and efficient, providing valuable insights for network management.
Room for Improvement: Zabbix has room for improvement in user interface, scalability, and performance, while PRTG Network Monitor could enhance its user interface, customization options, alerting features, and integration capabilities.
Deployment and customer support: Users find PRTG Network Monitor quicker and simpler to deploy and set up compared to Zabbix, which may require more time and effort for implementation. Zabbix's customer service is praised for its promptness, effectiveness, and expertise. Users appreciate the knowledgeable and responsive support team. PRTG Network Monitor's customer service is also highly acclaimed for prompt responses, helpful guidance, and a reliable support team.
The summary above is based on 77 interviews we conducted recently with Zabbix and PRTG Network Monitor users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The authentication links into our standard Active Directory authentication, which is very good."
"The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business."
"I would boldly say that this is the most scalable network monitoring tool that I know of"
"The most valuable feature of PRTG Network Monitor is its ease of use."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"The initial setup was not complex."
"The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."
"The basic setup is very easy."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"We are able to do problem determination on runaway processes."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"The Wi-Fi side needs improvement."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"I would like to see network mapping."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time."
"The dashboarding definitely needs improvement."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"I would like the ability to monitor Cisco IRS devices."
"PRTG Network Monitor could improve the price."
"Correlation of events would be a wonderful addition."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."
"I would like to better be able to monitor Oracle processes."
"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"Having a more customizable interface and dashboard would be an improvement."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. PRTG Network Monitor is rated 8.2, while Zabbix is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PRTG Network Monitor is most compared with Centreon, Nagios XI, SolarWinds NPM, ManageEngine OpManager and Fortinet FortiSIEM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Elastic Observability. See our PRTG Network Monitor vs. Zabbix report.
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