We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Vulnerability management is the most valuable one and it’s a must in every organization."
"The most valuable feature is the certificate management."
"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
"The vulnerability management feature is what I used the most. It is a good SaaS product. It is easy to use. It has a nice UI where you can see all the assets and vulnerabilities."
"The most valuable feature is the connection of threat intelligence information with identified vulnerabilities, which means you can prioritize vulnerabilities according to actual attacks."
"Technical support is fantastic."
"I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even if tags aren't made."
"Performs automated, regular scans in the network."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"SPM and ITSM features are the most helpful."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"Change management is most valuable."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"They're still evolving their platform in terms of reporting capabilities."
"Qualys could be improved in its overall performance compared to other vulnerability management or scanning tools."
"Some of the older features could be polished instead of focusing on releasing new features."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"We face issues while scanning multiple assets."
"There seems to be a lack of easy onboarding into Qualys."
"Improve the user interface."
"I would like to have CSPM, a continuous scan-like cloud added to the solution."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The solution's user experience could be improved concerning its UI and portals."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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