We compared SAP SuccessFactors and Workday based on our user's reviews in several parameters.
In summary, SAP SuccessFactors is praised for its comprehensive HR capabilities, customizable reporting, competitive pricing, and strong customer support. On the other hand, Workday is highly valued for its user-friendly interface, extensive reporting capabilities, mobile accessibility, and versatile adaptability. Both platforms have room for improvement in areas such as customization options and UI simplicity. Workday excels in proactive customer service, while SAP SuccessFactors offers robust training resources.
Features: SAP SuccessFactors stands out with its comprehensive HR capabilities, customizable reporting, and strong support resources. In contrast, Workday excels in user-friendly interface, extensive reporting, adaptability to different business needs, and robust security measures.
Pricing and ROI: The setup cost for SAP SuccessFactors is considered affordable and straightforward, with flexible and varied licensing options. On the other hand, Workday offers a positive experience with fair and reasonable pricing, manageable setup costs, and no concerns about licensing., According to user feedback, SAP SuccessFactors delivers significant value to organizations, resulting in positive outcomes. Workday also shows satisfactory or positive ROI based on users' experiences.
Room for Improvement: Users have suggested that SAP SuccessFactors could benefit from enhancements in customization options and user interface simplification. Workday users have expressed a need for more intuitive navigation, better customization options, and enhanced reporting capabilities.
Deployment and customer support: The reviews show that for SAP SuccessFactors, there is a clear distinction between deployment and setup phases, with users mentioning different timeframes for each. On the other hand, for Workday, there is more variability, with some users considering deployment and setup as the same period and others treating them separately., SAP SuccessFactors stands out for exceptional customer service, with prompt and helpful assistance. Users value the support team's knowledge and efficiency. Workday also excels in customer service, with prompt, helpful, and professional support.
The summary above is based on 70 interviews we conducted recently with SAP SuccessFactors and Workday users. To access the review's full transcripts, download our report.
"What I like the most is the KPI management formula."
"What I appreciate most about SAP SuccessFactors is that it has all the modules in one platform. SAP SuccessFactors is the best option in the market for HR use cases. I also find the solution user-friendly."
"The initial setup was pretty simple."
"I love SAP, and I like SuccessFactors...I think most users prefer SuccessFactors as they become more comfortable with it."
"It has improved my organization by enabling us to efficiently manage our personnel."
"I think it's perfect that every requirement has flexibility in how it is handled, and that there are several workarounds for any problem we are looking to solve. Each problem has multiple solutions, so it gives us a lot of flexibility in terms of processes."
"We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite."
"The solution is scalable. We have about 1,300 people using the solution."
"Provides flexibility to integrate with the product. It has several tools, out-of-the-box, for integrations. It delivers pre-built interfaces for specific vendors, pre-built generic integrations to extract or push data into Workday through configuration."
"The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered."
"I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees."
"It saves a lot of time for onboarding processes."
"We like the fact that this solution is very user-friendly, with a straightforward user interface."
"In the process of obtaining representative sites in NaviNet, it assists us in facilitating decision-making and taking action."
"It's easy to set up."
"It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process."
"The Onboarding module must be improved."
"SAP SuccessFactors' pricing structure could be improved."
"There is room for improvement in the pricing model."
"Also, it would be helpful if they could improve its ability to localize the product to Nigeria."
"Integration between Employee Central and Compensation in SAP SuccessFactors is one area of the solution that has room for improvement."
"Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it."
"The price could be lower."
"SAP SuccessFactors can improve the recruitment module and artificial intelligence features. More powerful analytics are needed."
"There is a lot of complexity in the configuration of this solution."
"I would be happy if it was faster. Currently, when I try to navigate within the solution itself, it is a bit slow in terms of the page load time. When I click on something, it usually takes time to load. When you click on different icons or areas on the website, it is slow. Even when you navigate between different models, it is a bit slow. I would like to see a bit faster performance and a better user experience."
"It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with."
"This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example."
"It's possible that the way things are integrated could be improved"
"One area that could be improved with Workday is the analytics side."
"Workday would be improved with more API connectors."
"The navigation of Workday is good but could be better."
SAP SuccessFactors is ranked 1st in Cloud HCM with 90 reviews while Workday is ranked 2nd in Cloud HCM with 51 reviews. SAP SuccessFactors is rated 7.8, while Workday is rated 8.2. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". SAP SuccessFactors is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning, whereas Workday is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning. See our SAP SuccessFactors vs. Workday report.
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