We performed a comparison between ServiceNow and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The workflow makes things extremely efficient and it improves effectiveness."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"We have found change management and CMDB to be very useful."
"Straightforward tool."
"The analytics - we like to keep track of how much work everyone is doing."
"We always get good support."
"Creatio also provides us with scalability, performance and agility."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"It is a low-code platform, that is very intuitive."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"It's too complicated and there are too many options."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"Local solutions have lower costs."
"The Express edition does not allow the option for scripting."
"Performance could be improved."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"HRM is an area where Studio Creatio lacks and needs to improve."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"The mobile version of the solution could be improved. It's hard to customize it."
"Creatio needs to stabilize their marketplace."
"Numerous options can make implementation confusing."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Studio Creatio is ranked 22nd in Rapid Application Development Software with 12 reviews. ServiceNow is rated 8.4, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps, OutSystems and Bizagi. See our ServiceNow vs. Studio Creatio report.
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