We performed a comparison between ServiceNow and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow is easy to use."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"Makes ticket information easy to access."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"The two most valuable features are the portal and reporting."
"Making a mobile version would be helpful."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"There is room for improvement in price."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"I would like to see Advanced Intelligent Automation."
"ServiceNow doesn't cater to the Middle Eastern market."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It needs better integration with other tools like Jira."
Earn 20 points
ServiceNow is ranked 1st in Help Desk Software with 212 reviews while TeamSupport is ranked 42nd in Help Desk Software. ServiceNow is rated 8.4, while TeamSupport is rated 7.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas TeamSupport is most compared with . See our ServiceNow vs. TeamSupport report.
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