We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Easy to integrate with third-party applications."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"The analytics - we like to keep track of how much work everyone is doing."
"The workflow capability for easy setup is powerful."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It is user-friendly and simple to use."
"With the new VM releases, it is a faster product with more abilities that benefit the user."
"Its greatest advantage lies in its exceptional security and robustness."
"The most valuable feature is usability. You can develop components inside it and reuse them in different parts of your application, wherever needed. You can replicate them. There's also a Quantum Fabric on the back end, which provides a middle layer between your database and the third-party systems you need to integrate. It also provides the integration to handle all sorts of exceptions and timeouts on the Fabric. This makes it easy to troubleshoot errors coming from third-party APIs."
"You can do rapid development across multiple platforms."
"It is a single platform that can cater to mobile and web development requirements, making it convenient for businesses looking to transition into the digital space."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"The visualizer and API manager are super useful. It's easy to create applications for the agent. Automations and other complex tasks can be hard, but it's mostly straightforward. You can create forms and populate tables."
"The main benefit lies in its exceptional speed of implementation."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"I have a problem with the way the solution's price is calculated."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"One thing I don't care for is the reporting and the way it functions."
"Needs additional software titles and easier normalization."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"It's a little expensive compared to other tools."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
"Temenos Quantum needs to improve its usability. It lacks information on the network. We have to contact the support when we are stuck with something."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"It would be highly beneficial if future iterations of Temenos could incorporate support for QR-based payment methods, as it would enhance the platform's capabilities and align it more closely with modern payment trends"
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Temenos Quantum is ranked 19th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Temenos Quantum is most compared with OutSystems and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.