We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The most valuable feature is the flexibility of development for customization."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"It has an excellent capability to integrate different access points."
"I have found the workflows and integration the most valuable in this solution."
"The most valuable feature would be the ability to plug into the data feeds that we have and pull information from physical hardware as well as the virtual layer. The best feature is the visualization of what's going on, so we can take a very quick look and see if there are any issues that stand out."
"From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."
"It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It saves the amount of resources that we use to fix an incident"
"I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues."
"It helps us by our using the Troubleshooting Dashboard to see if there is contention on the VM that's causing performance issues or if it's a problem with the resources it has or if it doesn't have enough. It helps lower the troubleshooting time on virtual machines."
"If the network goes down between our office and one of our data centers then it is able to detect that. It will provide you ways to get a deeper understanding of the issues, and it will suggest resolutions."
"It enables me to anticipate our system needs, to be able to know if a host is overloaded, to be able to move things off of it... vROps has really helped us focus in on where the trouble spots are, to be able to alleviate those problems before they even become problems, so it's great."
"I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"ServiceNow's mobile app should be seamless and it is not right now."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The setup was time-consuming and required a lot of internal resources."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"There is inherent complexity with this tool because of the number of things that it can do."
"When you deploy it as a single node, it's more stable than if you have multiple nodes. We've had some issues with this."
"We would like easier customer reporting, because to do customer reports, we have to do a lot of programming."
"If this tool can integrate with other products, for example, those that monitor the network devices or any other storage devices, it will be very beneficial."
"The database services in the tool as backup services are friendly and can be deployed in the release to production. However, in the new features, I would like to include more online documentation that can help service generate early alerts."
"There is a learning curve because it's a complex program. There is a lot to consume in terms of the metrics inside of it. That's the biggest hurdle: trying to understand all the places to go look."
"The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"vROps has a hypervisor level of monitoring going on in our data center. We are using other products, like SolarWinds, to have a service and OS-level of monitoring. Because we are using two solutions simultaneously for different levels of monitoring, it would be really nice in the future to have a service monitoring or OS-level of monitoring in vROps, e.g., adding the support online for monitoring services, like Linux services, Linux Databases, and Linux servers as well as Microsoft Exchange Server, Microsoft Active Directory, or other Microsoft services, since we use them a lot. It would definitely help us in the future if vROps implemented this feature."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
