We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Data in reports and dashboards are easily accessible."
"Everything about the schema, including the design of ServiceNow, is great."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The solution has a user-friendly interface."
"This solution is a single-storage for our user community to submit help desk tickets."
"Zoho Creator helps to maintain the products in development."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"The integration capabilities in Zoho Creator are quite good and support our existing workload. It provides open and proprietary APIs, making interfacing with other applications easier."
"The deployment process is quite straightforward."
"Can access information from other Zoho packages and you can write custom scripts."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"It is a very, very scalable tool."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"Very expensive."
"Compared to other products that I have been using, it is not as user-friendly."
"The solution could improve by being more stable."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"It's a little expensive compared to other tools."
"Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences."
"Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
"The platform's technical support services need improvement."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"Sometimes technical support does not answer our queries."
"The product needs to improve stability and scalability. We faced issues with bugs."
"They should allow for more UI customization."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 19 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
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