Check Point Harmony Email & Collaboration and Abnormal Security Solutions offer comprehensive email security with advanced threat detection capabilities. Users appreciate the behavioral AI engine and ease of use in Abnormal Security, some have raised concerns about integration with platform reliability in Check Point Harmony. Pricing and customer service are highlighted strengths for both products.
The summary above is based on 46 interviews we conducted recently with Check Point Harmony Email & Collaboration and Abnormal Security users. To access the review's full transcripts, download our report.
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The deployment capability is a great feature."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Defender helps us prioritize threats across our organization."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"I have never encountered any stability issues with Abnormal."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"The first most remarkable thing is the integration with the Office 365 solution, which is easy, fast, and totally transparent for the user."
"It is the collaboration between users inside the company. It is a big advantage with Check Point to be able to work together on the same document."
"Its total protection has been the greatest aspect since it completely protects all the mail from the cloud."
"The most valuable features would be its ability to intercept phishing emails and emails laden with malware, viruses, false links, etc."
"The solution has a very effective anti-phishing algorithm that detects a significantly higher number of phishing emails compared to the default Microsoft solution."
"It helped us to bring security compliance and ensure system robustness throughout."
"Being able to mass quarantine and remove emails from end users' mailboxes has become extremely important to us as we have grown in size."
"The main benefit is that hackers can't steal information."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"The custom alerts have to improve a lot."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"Microsoft Defender for Office 365 should be more proactive."
"There is room for improvement in terms of reporting."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The biggest pain point for us is the lack of support for on-premise email systems."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"One feature I'd love to see is outbound scanning."
"The pricing for academic institutions and student mailboxes is challenging."
"I would like to have the ability to customize the auto-remediation feature."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"After updates, the internet connection fails, and I have to restart my desktop to resume initial functionalities."
"We are unable to export the reports from the dashboard, and if it is possible to do then it is not intuitive."
"There are sometimes leakages of viruses when the system is experiencing network failures."
"Other vendor support teams go after fixing the issue the moment that they join the remote session. The problem that I have faced with Check Point support is that they share the case number with me, then it takes at least two days for them to join a remote session with us, even though we have asked for this timeframe to change. Even though we have already explained the problems that we are facing or the business pain points in our network on the call or email, we have to repeat the problem statements again in the console. It can take four or five days to resolve the issue from the moment they understand the problem. This includes the time to teach their R&D or internal team whatever the issue is. I have faced timeframes as long as seven to 10 days for fixing some issues."
"Although it has good characteristics, it should improve the graphical interface and the latency that it sometimes presents."
"The integration with Gsuite could be improved, especially when reporting the amount of emails it manages to filter."
"The product's pricing needs improvement."
"Stability has been a pain point. I was going back and forth with my product engineer and project manager for a couple of months. I had the product in a demonstration mode and wasn't satisfied with the results initially. After a few alterations and a few revisions later, it is fine."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Check Point Harmony Email & Collaboration Pricing and Cost Advice →
Abnormal Security is ranked 10th in Email Security with 8 reviews while Check Point Harmony Email & Collaboration is ranked 7th in Email Security with 49 reviews. Abnormal Security is rated 9.6, while Check Point Harmony Email & Collaboration is rated 8.6. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Check Point Harmony Email & Collaboration writes "Has a user-friendly dashboard, a great anti-phishing algorithm, and sandboxing for testing". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Avanan and Cisco Secure Email, whereas Check Point Harmony Email & Collaboration is most compared with Avanan, Microsoft Defender for Cloud, Mimecast Email Security, Cisco Secure Email and Barracuda Email Protection. See our Abnormal Security vs. Check Point Harmony Email & Collaboration report.
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