Adobe Experience Manager vs OpenText Documentum comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Adobe Experience Manager
Ranking in Enterprise Content Management
7th
Average Rating
7.8
Number of Reviews
16
Ranking in other categories
Web Content Management (3rd), Enterprise Social Software (6th), Digital Experience Platforms (DXP) (1st)
OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of Adobe Experience Manager is 2.3% and it decreased by 22.5% compared to the previous year. The market share of OpenText Documentum is 12.4% and it increased by 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
Unique Categories:
Web Content Management
12.0%
Enterprise Social Software
0.8%
No other categories found
 

Featured Reviews

Gaurav Mishra - PeerSpot reviewer
Oct 7, 2022
Feature-rich, with a straightforward GUI, and an analytics dashboard that shows you the traffic source, number of clicks and impressions, etc.
I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement.
Sunil Mudambi - PeerSpot reviewer
Oct 20, 2023
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you want to use content in a mobile application and you want the content in some other application, you can simply expose it from the CMS to different clients or different systems. It's easy. On top of that, the technology underlying AEM is open-source and is very powerful like Apache Sling and JCR."
"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."
"It is easy to learn. You don't need to be an advanced Java developer."
"I like the native applications such as Adobe Target, Adobe Analytics, and Adobe Experience Platform. Because of these, it's very easy to connect and obtain reports on how my website is doing, how many have visited it, how frequently, etc. The multiple publisher concept is one of the best parts of this solution."
"Adobe Experience Manager is quite a powerful product that you can use to design files and export them."
"Adobe Experience Manager is a content management system, and we use it to create and manage a website."
"Easy to work with the solution."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The most valuable feature of OpenText Documentum is the versioning."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"We like Documentum for its capacity and reliability."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
 

Cons

"The solution's pricing and stability could be improved."
"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."
"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."
"Programming model could be improved, it's a monolithic solution."
"Tool-wise, the Adobe Experience Manager support team is not very responsive when the user face issues in AEM as a Cloud Service."
"The latest trend is to render everything in the client-side framework. For example, SPA or single page application. This is a feature that needs improvement. The cloud deployment pipeline needs to be improved as well."
"Adobe Experience Manager's pricing could be improved."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"It's difficult to manage and customize Documentum."
"OpenText Documentum needs to improve its support."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"OpenText Documentum's user interface could be improved a little bit."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"It should provide more tools to help clients upgrade solutions based on Webtop."
 

Pricing and Cost Advice

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."
"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."
"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
787,226 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
41%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
4%
Financial Services Firm
17%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Adobe Experience Manager?
It is easy to learn. You don't need to be an advanced Java developer.
What needs improvement with Adobe Experience Manager?
Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skil...
What is your primary use case for Adobe Experience Manager?
It's a powerful content management system – there's really no competitor in the market right now. The main use case is digital marketing. For example, if you have offers you want to publish immedia...
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones. Currently, older files remain online and clutter storage, but a new feature to offl...
 

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Learn More

 

Overview

 

Sample Customers

Metra
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Adobe Experience Manager vs. OpenText Documentum and other solutions. Updated: May 2024.
787,226 professionals have used our research since 2012.