IBM FileNet vs OpenText Documentum comparison

IBM FileNet
Read 94 IBM FileNet reviews
  • 4,794 Views
  • 2,902 Comparison Views
91% willing to recommend
OpenText Documentum
Read 26 OpenText Documentum reviews
  • 4,134 Views
  • 3,085 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between IBM FileNet and OpenText Documentum based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IBM FileNet vs. OpenText Documentum Report (Updated: May 2024).
Buyer's Guide
IBM FileNet vs. OpenText Documentum
May 2024
Download the complete report
Helped 787,226 peers since 2012
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
6th
Average Rating
8.2
Number of Reviews
94
Ranking in other categories
No ranking in other categories
OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of IBM FileNet is 14.4% and it increased by 68.9% compared to the previous year. The market share of OpenText Documentum is 12.4% and it increased by 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

it_user632724 - PeerSpot reviewer
Mar 22, 2017
We digitize our content, place it into the repository, and share it across multiple teams. The problem with the technical support is that it is time zone-based.
Technical support is not bad. But the problem with the technical support is that it is time zone-based. So, if we have an issue that is brought across a number of time zones, this will happen: We'll start working with one technical resource; we'll finally start getting working on it when, all of a sudden that technical resource has to leave, and we have to start with the next technical resource in a different time zone. Then, we have to bring them up to speed with what we're doing, and so we lose a little bit of time. The fact that the same resource isn't on it for the entire problem sometimes is concerning.
Read full review
Chris_Clark - PeerSpot reviewer
Oct 20, 2023
Comprehensive, reliable, and adaptable
Implementing Documentum provides a more structured and reliable way of managing and accessing documentation. Documentum has given us a whole new infrastructure of people that we can sell our solution to. The user base is quite considerable. We have integrated Documentum with IBM Maximo and SAP. We work alongside all these systems and bring them together from the engineering point of view. We work with AutoCAD. We work with PDFs as well, which is more of a format than a system. These integrations are what our customers are looking for, and this is what we help them do more effectively. Documentum is very adaptable. We were able to port our solution across other platforms, such as Content Suite and XECM, because of the open nature of Documentum. It allows us to do that. We have enabled our customers to be able to access their engineering drawings more effectively, which led to more sales for our company and allowed us to be more successful. Documentum certainly facilitates our customers achieving their digital transformation. What they are looking to do is to make their engineering information more accessible. Documentum in conjunction with our solution allows them to do exactly that.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features that I have found most valuable include the Data Capture and Case Manager features."
"​It is very stable and reliable."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution.​"
"The ability to manage the content well."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"We probably would not have seen adoption so strongly without it."
"It has increased our productivity."
More IBM FileNet pros
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum has improved availability and performance in our organization."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature is the management."
More OpenText Documentum pros
 

Cons

"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."
"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."
"​I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."
"It could be simpler to use, considering multiple use cases."
"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
More IBM FileNet cons
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"An area that needs to improve is how to reduce storage space on the AWS site."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"Sometimes DocBroker cannot see the DocBase."
"The biggest issue for us is the price of the product."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
More OpenText Documentum cons
 

Pricing and Cost Advice

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."
"It has reduced operating costs by reducing the amount of manual work needed."
"The tool is expensive, and I rate its pricing a ten out of ten."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"The platform is inexpensive."
"Yearly, we pay for the maintenance, which is $20,000."
More IBM FileNet pricing and cost advice
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
"The price is considered affordable now."
"It is quite an expensive product."
report
See which vendors are best for you
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
See recommendations
787,226 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
13%
Government
10%
Insurance Company
9%
Financial Services Firm
17%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
See all answers
What is your experience regarding pricing and costs for IBM FileNet?
The product is expensive. The price was 30% higher than what we needed to pay for IBM. I rate the product’s pricing a ten out of ten, where one is cheap and ten is expensive.
See all answers
What needs improvement with IBM FileNet?
The user interface of IBM content management, including the ability to customize screens without the need for coding, could be improved. Customers can use it to split the screen, enhancing its suit...
See all answers
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
See all answers
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
See all answers
What needs improvement with OpenText Documentum?
One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones. Currently, older files remain online and clutter storage, but a new feature to offl...
See all answers
 

Comparisons

SharePoint vs IBM FileNet Logo
SharePoint vs IBM FileNet
Compared 22% of the time
OpenText Extended ECM vs IBM FileNet Logo
OpenText Extended ECM vs IBM FileNet
Compared 13% of the time
IBM ECM vs IBM FileNet Logo
IBM ECM vs IBM FileNet
Compared 9% of the time
Hyland OnBase vs IBM FileNet Logo
Hyland OnBase vs IBM FileNet
Compared 8% of the time
Alfresco vs IBM FileNet Logo
Alfresco vs IBM FileNet
Compared 7% of the time
More IBM FileNet Competitors
SharePoint vs OpenText Documentum Logo
SharePoint vs OpenText Documentum
Compared 24% of the time
OpenText Extended ECM vs OpenText Documentum Logo
OpenText Extended ECM vs OpenText Documentum
Compared 23% of the time
Hyland OnBase vs OpenText Documentum Logo
Hyland OnBase vs OpenText Documentum
Compared 9% of the time
Alfresco vs OpenText Documentum Logo
Alfresco vs OpenText Documentum
Compared 6% of the time
OpenText Content Manager vs OpenText Documentum Logo
OpenText Content Manager vs OpenText Documentum
Compared 4% of the time
More OpenText Documentum Competitors
 

Product Reports

Buyer's Guide
IBM FileNet
June 2024
IBM FileNet reportDownload IBM FileNet product report
Buyer's Guide
OpenText Documentum
May 2024
OpenText Documentum reportDownload OpenText Documentum product report
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Learn More

IBM
OpenText
 

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Buyer's Guide
IBM FileNet vs. OpenText Documentum
May 2024
Free Report: IBM FileNet vs. OpenText Documentum
Find out what your peers are saying about IBM FileNet vs. OpenText Documentum and other solutions. Updated: May 2024.
DOWNLOAD NOW
787,226 professionals have used our research since 2012.
See our IBM FileNet vs. OpenText Documentum report.
See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.