We compared Microsoft Azure and Alibaba Cloud based on our user's reviews in several parameters.
Microsoft Azure is praised for its scalability, reliability, and extensive range of services, while users appreciate its customer service and support. On the other hand, Alibaba Cloud stands out for its security measures, efficient data management, and competitive pricing options. Both platforms offer positive returns on investment, but Alibaba Cloud users mention the need for improvements in customer support and service reliability.
Features: Microsoft Azure is praised for its scalability, versatility, reliability, and extensive range of services. In contrast, Alibaba Cloud is valued for its excellent scalability, robust security measures, reliable performance, extensive resource options, efficient data management, and friendly customer support.
Pricing and ROI: Microsoft Azure's setup cost has been praised for its ease and simplicity, with users appreciating the reasonable and competitive pricing. In contrast, Alibaba Cloud offers manageable setup costs, allowing customers to choose a suitable plan. The licensing process is smooth and straightforward., Microsoft Azure has been praised for its cost savings, increased efficiency, and improved scalability. Its wide range of services and tools streamlines operations and reduces infrastructure costs. Alibaba Cloud is highly regarded for its cost-effective cloud services, offering excellent value for money. It enhances efficiency, scalability, and reliability and provides extensive features and functionalities for overall business performance.
Room for Improvement: Microsoft Azure has received feedback regarding areas that need improvement, while Alibaba Cloud could benefit from enhancements in several aspects, including its interface, stability, reliability, customer support, and response times.
Deployment and customer support: Based on user feedback, there are differences in the duration required to establish a new tech solution between Microsoft Azure and Alibaba Cloud. Some Azure users mention a three-month deployment period with an additional week for setup, while Alibaba Cloud users mention both deployment and setup taking just one week. Context and usage of these terms must be considered in evaluating the overall duration., Microsoft Azure's customer service and support receive positive remarks for their responsiveness and expertise, offering prompt and helpful assistance. Users appreciate comprehensive documentation. In comparison, Alibaba Cloud's customer service is also praised for being attentive and helpful, with extensive documentation, but some users have expressed dissatisfaction with response time and expertise.
The summary above is based on 32 interviews we conducted recently with Microsoft Azure and Alibaba Cloud users. To access the review's full transcripts, download our report.
"I rate Alibaba Cloud's scalability an eight out of ten."
"It is a scalable product. So, scaling up or scaling down is possible."
"ECS is the most valuable feature of the solution."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"It is easy to set up."
"I think the most useful feature has been the remote desktop. It has been very helpful when customers have old applications that are not architected to run remotely."
"The solution is stable."
"The most important thing is we don't have to maintain any physical infrastructure. With typical conventional on-premise solutions, we have to maintain many things like the hardware, clusters, etc. With this cloud platform, you don't have to worry about all those things. We have the service always available, and this is the main advantage. I like that we use everything on our standard Active Directory on on-premises on Azure. The key advantage is that you can have the sole indication based on the cloud. This isn't possible with an on-premise Active Directory. This enables work from home and at the office because it's on the cloud."
"One of the most valuable features of Azure is that it's a very integrated solution. You have to learn how to use it properly, but it's not that hard, and you can define your whole scrum process and deploy it from one place. It was a really nice surprise to see how easily integrated this tool is."
"We have found the user interface to be intuitive. Microsoft is a master at UI."
"The solution is completely scalable."
"The most valuable features of the solution are ease of use and the enhancements are continually being updated."
"It's very scalable. We can scale up to 80-85% without issues."
"The solution needs to improve its graphical user interface."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"The user experience must be improved."
"It is not robust."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Alibaba Cloud's initial setup is somewhat complex."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"Improvements are needed in Azure to enhance integration tools and support for effectively migrating and managing third-party dependencies."
"The cost of the product is too high. It would be ideal if they could lower it a bit for their customers."
"In my opinion, what could be improved is making the actual costs more predictable. It is very difficult to estimate the cost or the budget you are going to need to run your environment in Azure Cloud. You have to be a specialist to understand how you will be charged, which constantly changes."
"They need to make storage easy and offer more interconnectivity between solutions."
"The security must be improved."
"There are so many services available that the interface is a little bit messy, and when you're looking for a specific service, you have to know exactly where to search."
"I would like to see this solution support integration."
"I believe that some of the services need to be available on the on-premises version and not only based on the cloud."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 15 reviews while Microsoft Azure is ranked 1st in Infrastructure as a Service Clouds (IaaS) with 299 reviews. Alibaba Cloud is rated 7.2, while Microsoft Azure is rated 8.4. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Microsoft Azure writes "Promotes clear, logical structures preventing impractical configurations and offers seamless integration ". Alibaba Cloud is most compared with Google Cloud, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Microsoft Azure is most compared with Google Firebase, Amazon AWS, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry and OpenShift. See our Alibaba Cloud vs. Microsoft Azure report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
We monitor all Infrastructure as a Service Clouds (IaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
I believe that with Microsoft Azure you will have a bigger advantage due to the amount of partners that there are in the market. If you need support from Partner one and you don't get it, it's easy to switch to another partner to get help.
Further to this Microsoft Azure now has datacentres worldwide which makes it easier to deploy anywhere.
Microsoft Azure