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Amdocs CRM vs Oracle CRM comparison

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Amdocs Logo
Amdocs CRM
654 views|336 comparisons
Oracle Logo
Oracle CRM
Read 35 Oracle CRM reviews
1,939 views|1,483 comparisons
91% willing to recommend
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Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between Amdocs CRM and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: April 2024).
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Featured Review
Use Amdocs CRM?
ManassehAfoh
Helps to understand customer journey better
Oracle CRM helped us better understand the customer journey.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

    • More Oracle CRM Pricing and Cost Advice →

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    Questions from the Community
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    Earn 20 points

    What do you like most about Oracle CRM?
    Top Answer:The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the… more »
    Read all 20 answers   →
    What is your experience regarding pricing and costs for Oracle CRM?
    Top Answer:The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.
    Read all 16 answers   →
    What needs improvement with Oracle CRM?
    Top Answer:Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including… more »
    Read all 19 answers   →
    Ranking
    41st
    out of 172 in CRM
    Views
    654
    Comparisons
    336
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 172 in CRM
    Views
    1,939
    Comparisons
    1,483
    Reviews
    15
    Average Words per Review
    430
    Rating
    7.7
    Comparisons
    Siebel CRM logo
    Siebel CRM vs. Amdocs CRM
    Compared 23% of the time.
    Salesforce Sales Cloud logo
    Salesforce Sales Cloud vs. Amdocs CRM
    Compared 12% of the time.
    SAP CRM logo
    SAP CRM vs. Amdocs CRM
    Compared 8% of the time.
    Pega CRM logo
    Pega CRM vs. Amdocs CRM
    Compared 8% of the time.
    More Amdocs CRM Competitors   →
    Siebel CRM logo
    Siebel CRM vs. Oracle CRM
    Compared 31% of the time.
    SAP CRM logo
    SAP CRM vs. Oracle CRM
    Compared 27% of the time.
    Microsoft Dynamics CRM logo
    Microsoft Dynamics CRM vs. Oracle CRM
    Compared 15% of the time.
    Oracle Eloqua logo
    Oracle Eloqua vs. Oracle CRM
    Compared 3% of the time.
    More Oracle CRM Competitors   →
    Also Known As
    Market2Lead
    Learn More
    Amdocs
    Oracle
    Overview
    Information Not Available

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Sample Customers
    Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm11%
    University9%
    Retailer8%
    REVIEWERS
    Comms Service Provider17%
    Financial Services Firm17%
    Government17%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Government9%
    University8%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise69%
    REVIEWERS
    Small Business40%
    Midsize Enterprise6%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise13%
    Large Enterprise64%
    Buyer's Guide
    CRM
    April 2024
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    772,567 professionals have used our research since 2012.

    Amdocs CRM is ranked 41st in CRM while Oracle CRM is ranked 7th in CRM with 35 reviews. Amdocs CRM is rated 0.0, while Oracle CRM is rated 8.0. On the other hand, the top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". Amdocs CRM is most compared with Siebel CRM, Salesforce Sales Cloud, SAP CRM and Pega CRM, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud and Oracle Eloqua.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.