We compared Microsoft Dynamics CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The Outlook calendar has been very helpful for us."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"For the most part, the solution is straightforward."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The product is straightforward to set up. There's no difficulty."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"Oracle CRM helped us better understand the customer journey."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"Better integration would be an improvement."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The product is not intuitive."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The licensing is expensive."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Microsoft Dynamics CRM is rated 7.8, while Oracle CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Salesforce Service Cloud, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua. See our Microsoft Dynamics CRM vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
