We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has a very good mobile app."
"Compared to other code tools that I've seen, Appian has a more robust rules engine"
"Form building capabilities and well thought out process modelling are key points to this product."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."
"The most valuable features of Appian are workflow management and the ease with which you can build the UI."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"In ServiceNow, the best features are the reports. We have more options there."
"It is a stable solution...It is a scalable solution."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"ITOM Discovery is a great feature."
"This is a development platform that provides us with a strong database and a low code environment."
"Now Platform's best features are collaboration, configurability, and customizability."
"The simplicity is great."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"There could be a scope of enhancement for capturing the variety of use cases."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"The solution could improve robotic process automation."
"Appian could improve their customer-facing initiatives."
"The graphical user interface could be easier to use. It should be simplified."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"The price is a bit high and can be a bit of a barrier for some customers."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The pricing model is complex and needs to be both lowered and simplified."
"We would like to see AI used to automate some of the functionality in this solution."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"They should reduce the solution's cost and make it more affordable for buyers."
"The initial setup requires a lot of customization based on the individual company's processes."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
