We performed a comparison between OpenText AppWorks and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most useful features is the code is customizable, we can make it our own."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"Now Platform's best features are collaboration, configurability, and customizability."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"It is a stable solution...It is a scalable solution."
"Assignment Group history is really important to me."
"The incident management has been the most useful feature for us."
"Learning materials, such as online courses, are readily available."
"It is a stable solution...It is a scalable solution."
"There is room for improvement in the pricing structure."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The integration could improve."
"The crucial missing element is the archival function."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"ServiceNow Now Platform's technical support needs to improve."
"Bug and defect management are not available in ServiceNow."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"ServiceNow Now Platform's automation process needs improvement."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"They should reduce the solution's cost and make it more affordable for buyers."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. OpenText AppWorks is rated 7.8, while ServiceNow Now Platform is rated 8.6. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". OpenText AppWorks is most compared with Microsoft Power Apps, Appian, OutSystems, Mendix and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, Appian, Mendix and Unqork. See our OpenText AppWorks vs. ServiceNow Now Platform report.
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