We performed a comparison between Microsoft Power Apps and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Of all of the solutions I evaluated, it was the easiest to use and deploy."
"The most valuable feature of this solution is the Model-driven or Canvas application-making platforms. The power of the two gives us exactly what we are looking for."
"The most valuable feature is the compatibility with other Microsoft components."
"Power Automate has been the most valuable feature."
"It's very easy to build an app using this solution."
"It uses a lot of AI, which is helpful, especially during the setup process."
"The support is the most valuable feature."
"We get feedback on a real-time basis, which is actually very useful for us."
"It is a scalable and a stable platform."
"In ServiceNow, the best features are the reports. We have more options there."
"The simplicity is great."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The incident management has been the most useful feature for us."
"The tool is generally easy to use, making it a very user-friendly product."
"We have seen a big improvement in the experience that we want to create for our end users."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"The portal and canvas apps need to be improved and brought up to speed."
"In my experience, the solution's deployment can be tricky."
"Can be improved to cater to complex developments."
"One area where the solution lacks is the limited size of the database it offers its users."
"It would be good if this solution supports standard BPN operations. We are thinking of switching to a BPM solution next year because it is not a BPM solution."
"The solution needs a bit more refinement in general."
"PowerApps can't do a lot of things that users need now. For example, it can't handle signatures."
"The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve. I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar."
"The UI is not intuitive."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The licensing for this solution, with respect to the user, needs to be improved."
"ServiceNow Now Platform's automation process needs improvement."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The pricing model is complex and needs to be both lowered and simplified."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, ServiceNow, Appian and Zoho Creator, whereas ServiceNow Now Platform is most compared with ServiceNow, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our Microsoft Power Apps vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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