We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."It runs completely flawlessly and seamlessly every day."
"The solution is easy to use."
"It's an open-source solution with a very large community and available documentation."
"The solution is stable."
"It has great documentation and excellent community support."
"The way Appium server interacts with mobile apps is fantastic. It provides all the information about the elements inside the app, Android as well as iOS. I can interact with the element quickly, just type some text or get some text values from the element - whether it's a drop-down, or web text, or a native element."
"We get a list that shows all devices that are connected to the system."
"The library is extensive so the driver interacts with most functions or actions on mobile devices."
"ServiceNow is easy to use and has a user-friendly interface."
"We used ServiceNow for change management, release management, and event management."
"Identifies better ways to license software or eliminate unused software to save money."
"The look and feel is a valuable benefit for adoption."
"Very good incident management, chain management and problem management features."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It has more extensive features as compared to the other competitors."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"An application developed on the Unity platform, such as a gaming application, objects are moving in that case. Interacting with those elements is still lacking in Appium. Appium doesn't have the internal library to play with the Unity platform. That is a huge lack right now."
"Configuration-wise, there is a lot of room for improvement."
"It needs to accommodate applications that use React.js and AngularJS."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"We need some bug fixes for nested elements."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"Transparency in the pricing model needs to be improved."
"In an upcoming release, there should be more administration tools."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The solution’s user interface could be improved and given a better design."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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