We performed a comparison between Arctic Wolf Managed Detection and Response and Blackpoint Cyber MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The case interface is Binary Defense MDR's most valuable feature."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Binary Defense has a human service department that provides live monitoring for our systems."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The product provides integrations with several different SaaS applications."
"After an easy onboarding, the monitoring started immediately."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"The visibility into our endpoints is huge."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"This service makes answering audits much easier since it covers so many security best practices."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The most valuable aspect of this solution is the managed detection and response component."
"The solution is all encompassing and can incorporate email monitoring."
"On my end, the most valuable feature of this solution is that I can install it and forget about it. After that, their SOC team takes over and they only call me when there's a problem."
"The solution also watches over Microsoft 365 and keeps a copy of logs."
"We found a couple of bugs in the user interface."
"The current reporting system could benefit from improvement."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"I would like to see more frequent check-ins with our security status."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"In the future, I would like to see a summary report."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"It will be helpful if the dashboard is more granular."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"The feature we keep asking for is a vulnerability scan."
"Some texts seem to report items as normal too quickly."
"The solution does not tie into other EDR products like CyberArk or CrowdStrike but that might be more useful."
More Arctic Wolf Managed Detection and Response Pricing and Cost Advice →
Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Blackpoint Cyber MDR is ranked 12th in Managed Detection and Response (MDR) with 3 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Blackpoint Cyber MDR is rated 8.6. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Blackpoint Cyber MDR writes "Effectively monitors activity coming into endpoints without snapping off". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and Microsoft Defender Experts for Hunting, whereas Blackpoint Cyber MDR is most compared with CrowdStrike Falcon Complete, Huntress, SentinelOne Vigilance and Sophos MDR. See our Arctic Wolf Managed Detection and Response vs. Blackpoint Cyber MDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.