We compared Auvik and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"We can manage the entire system across the network and troubleshoot the pain points."
"The topology map is good. It shows each device and whether it has a safe connection, how long it has been connected, and its activities. That's really helpful. Knowing the map helps our efficiency."
"The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network."
"We like the alerts, the network mapping, and the backup of configurations."
"The most valuable feature in Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring."
"Automated configuration backups and automated network diagrams are the most valuable."
"Automatic network mapping, alerting functionalities, and TrafficInsights are valuable."
"Among the most valuable features are the hardware life cycle and configuration backups, when applicable... When it does show you the hardware life cycle for, say, a Cisco device and the configuration backup, that's the most useful aspect for me as a network engineer."
"It also integrates with our ticketing system. We use ConnectWise and having that integration is valuable for billing and for all-around general management. Having one product that can integrate with everything is valuable because we don't have to worry about building out APIs or custom maps to do that for us."
"The monitoring functionality, in general, and tagging infrastructure are great."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"I find the greatest feature is being able to search across logs from various microservices."
"It is easy to navigate the menu and create tests."
"Datadog has flexibility."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"The most valuable features have been: Sharable dashboards, TimeBoards, dogstatsd API, Slack Integration, Event logging API. CloudTrail Events, Tags, alerts, and anomaly detection. EBS Volume Snapshot Age, which they added upon request."
"For us to have visibility into our app stack and the hardware we run has been highly beneficial."
"The Wi-Fi side needs improvement."
"We're having difficulties with Auvik's regular maintenance windows. They do the maintenance on the cloud side, which affects the on-prem collectors that gather the logs from the different network assets."
"When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then."
"The ability to subcategorize our inventories, between physical and VM servers, for example, would be a welcome addition."
"The discovery of devices in your inventory could be more automated. It doesn't find anything without an SNMP string. If you have an SNMP string, it'll find it for you and keep it in the inventory."
"Currently, with Auvik's support, I'm troubleshooting some of the information gathered on Cisco devices through SNMP V3. Auvik is not able to pull some of the important information that it uses to draw the map, which is kind of shocking because it is Auvik. So, it is their platform, and it is monitoring Cisco devices, which are obviously very prevalent in the world. Auvik is having a hard time gathering such important information over SNMP V3, which is a networking standard, and on super popular device brand and model. They're actively working with me on that piece. It seems that network device management using SNMP V3 could use a little tuning."
"We have a few other networking tools. Some of them are specifically for managing Wi-Fi. They have some great features where they give specific recommendations based on the network traffic they're seeing and based on other customers that have had similar issues, or even just by looking at your own data that they're gathering. They give AI-based recommendations on how to improve the network. Auvik could have something like that. It gives us excellent visibility into the network, but if there is a way to include some remediation tips that are digestible by level-one and level-two techs, that would be great."
"The logging features could be a little bit better polished, although that aspect is relatively new. It comes in as raw data, with different formats for different vendors. It's not immediately clear to people what's going on with some of that and you have to read through the codes. Some of the higher-end logging solutions, like Splunk, which is very expensive, can parse through it and correlate items better. Improvement to the logging features would be a value-add, but I'm still very happy that it exists."
"When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"Stability of the product has been a concern for us outside of the primary monitoring agents."
"Datadog could always lower the price!"
"For three to four months, we have been experiencing real-time delays. For example, if we're monitoring incoming traffic, the real-time status should be displayed up to a certain point. However, due to delays or issues with Datadog, the real-time data might only be updated at an earlier time. We are experiencing consistent delays in data updates from Datadog, with the most recent data often being delayed by about an hour. This issue has been ongoing for the past four months."
"It does not have the best interface."
"The solution should provide alerts for cloud outages."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 133 reviews while Datadog is ranked 2nd in Network Monitoring Software with 137 reviews. Auvik Network Management (ANM) is rated 8.8, while Datadog is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Meraki Dashboard and SolarWinds NetFlow Traffic Analyzer, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Auvik Network Management (ANM) vs. Datadog report.
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