We performed a comparison between BigPanda and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best of a bad lot was the error message deduping."
"A user-friendly solution."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"One of the most valuable features of BigPanda is its user-friendly interface."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The solution is user-friendly and has good performance and certification."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"ITSI includes a feature called a glass table."
"The most valuable features are the service analyzer and Glass Tables."
"I find the episode review, glass tables, and correlation search features very useful."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The observability is great and valuable."
"Our mean time to detect is down to five minutes."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We had to use a partner for the deployment."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"The cost of this product is too high compared to New Relic."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"The solution could improve by having better integration."
"The usability needs to improve, because it is a pure code environment."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The license cost is expensive."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Splunk ITSI consumes a lot of CPU resources."
"Quality-of-life features have room for improvement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
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BigPanda is ranked 10th in IT Alerting and Incident Management with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. BigPanda is rated 7.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, ServiceNow IT Operations Management and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and OpsRamp. See our BigPanda vs. Splunk ITSI (IT Service Intelligence) report.
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