We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I am impressed with the tool's ability to track information in an easy way."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI includes a feature called a glass table."
"One of the excellent features is the service analyzer, which is truly impressive."
"We liked the built-in calculation of health scores."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The product needs to add a workflow insight tool."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Quality-of-life features have room for improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The data recovery has room for improvement."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Dynatrace, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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