We performed a comparison between Bizagi and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In Bizagi, all of the features are valuable."
"Very, very stable."
"Very user friendly and a professional solution."
"Agility is most valuable because we can develop so much faster than other tools. We can make requirements, develop, and go out to production much faster. So, agility in the software cycle is most valuable."
"It automates a completely manual, complicated process."
"With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
"I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"This solution is easy to use and it is a good tool for process modeling."
"It offers ready-built automation and simpler configuration for workflows."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"It is user-friendly and simple to use."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"The most valuable feature is that this is a Cloud solution."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."
"It is difficult to drive ROI on types of processes involving complex business rules."
"Enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability."
"Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"Can be difficult for new users."
"The on-premise software has some bugs."
"The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The Express edition does not allow the option for scripting."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I would like to see Advanced Intelligent Automation."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"They could improve license management, particularly when integrating different applications or toolsets."
"The utilization of AI in ServiceNow needs enhancement."
"Transparency in the pricing model needs to be improved."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Bizagi is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Bizagi vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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