We performed a comparison between Blue Prism and Kryon RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is very good."
"The tool's user interface is very intuitive."
"I use the basic features that are very useful."
"The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool."
"Blue Prism is very good at doing background processing."
"I like the cloud features such as IADA and Decipher."
"It has a centrally managed infrastructure, and it is secure. Our client was using it because of its ease of use. They had already identified some workflows that were trained on Blue Prism RPAs. It was much more convenient for them to preselect Blue Prism as compared to other vendors."
"For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system."
"The recording feature enables us to record what we're doing, like typing or clicking the mouse, and to identify objects on the screen. We basically teach the program how to type, instead of a person. That's the most powerful feature."
"The user-friendly environment allows for easy learning, and the end-to-end workflow management is excellent."
"The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it."
"It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors."
"The task mining aspect has been the most valuable for us. That's why we actually bought it."
"All our users have no technical background. But Kryon is really simple and intuitive. Our business adapted very quickly and easily. This is the main thing and it's why we love the system so much. It's why we are always trying to put more processes into the system and make more use cases: because of the simplicity and the intuitive nature of the system."
"The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest advantage."
"I like Kryon RPA's ability to use automated and manual processes with any bot."
"I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet."
"Though Blue Prism has now come up with features like decipher and computer vision, it is still not able to address most of the issues, making it an area of concern where improvements are required."
"Its front end is not very good for things like screen scraping. UiPath and AA are very good for that. Blue Prism's license is costlier than UiPath and AA. They should be improving its price. Its artificial intelligence and cognitive features are not that strong enough. Cognitive automation should be their next area of improvement. The decoding of the bot is a highly painful activity, and this is an area of improvement for Blue Prism. It is tough to find variables and get the code in place. You have to open the whole bonnet of the car to get things in place. Their training should also be improved. UiPath and AA have their learning communities. They provide free of cost basic certification. As a result, you get trained workforce in the market that can directly work on projects, but this is not the case with Blue Prism. It is costly to get the resources trained, which increases the overall cost of getting a resource for Blue Prism. Their tech support can also be improved. Many times, the issues that should have been addressed by L1 have gone to L2."
"The recording of the transaction is missing in this solution."
"The tool needs to work on its security aspect since there is a lot of regulatory compliance for enterprises like the GDPR. The product needs to improve the data login policy as well. They also need to come up with a mechanism where every change and upgrade happens within the element of the target application. Our partner struggles to keep up with the cybersecurity guidelines of my company."
"User interface could be improved and a web interface included for easy access to robot information."
"Our primary challenge at present is that we are finding it difficult to get additional business insights into existing processes so that we can identify where we need to improve."
"My clients report that there is a little bit of a challenge regarding the cost-benefit ratio."
"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."
"The process discovery tool of Kryon RPA could be improved because of its limitations."
"Kryon could be easier to use, especially in comparison to UiPath."
"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."
"We use Google Drive a lot. If somebody sends us a spreadsheet or a document, it's going to be in Google’s format. It's not going to be in Microsoft Office format. But currently, there's no integration with Google’s documents. That would be a huge plus to have."
"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."
"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."
"The product requires some more time in development. It still has some bugs and some things to work out. They're constantly releasing. They need to continue working out the general issues of using the product at scale, first and foremost."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 86 reviews while Kryon RPA is ranked 13th in Robotic Process Automation (RPA) with 26 reviews. Blue Prism is rated 7.8, while Kryon RPA is rated 8.4. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and EdgeVerve AssistEdge RPA, whereas Kryon RPA is most compared with UiPath, Microsoft Power Automate, Nintex RPA, Automation Anywhere (AA) and Jiffy.ai Automate. See our Blue Prism vs. Kryon RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
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