We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution has improved our tracking."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The rules functionality makes it easier to classify data for different groups."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"The initial setup isn't too complicated."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The product's initial setup phase was simple."
"The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables."
"We like that this solution allows us to easily track the relationship between our CI and the IT asset module, for troubleshooting purposes, or to check the impact of an incident site."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"We would like the service modelling functionality of this solution to be improved."
"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"I am just waiting for the new release with the new enhanced UI."
"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool. So, a lot of development is needed to get it to be the kind of tool that you would like it to be. It serves as a platform, and you only get out of it what you invest in terms of development. So, CMDB on its own isn't quite robust until you actually have a CMD project to make it robust. The same thing is there with asset management and all other parts of it. Out of the box, it's not competitive with a like-for-like application."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"There's room for improvement in terms of integration."
"There is some customization we need from the customer side."
"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."
"There could be room for enhancing customization capabilities."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"The discovery process and service mapping could be improved."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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