We performed a comparison between Device42 and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together."
"The solution is agentless."
"The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager."
"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"The way the solution’s automatic IT asset discovery and inventory functionality works is you set up a discovery job, then you can schedule it to run. I schedule all of the runs daily at different times so nothing is interfering with anything else. It's nice to know that you can set up the scan, schedule it, and sit back. You can check them every day and make sure everything ran, making sure nothing had errors, then you're good to go. Anything new is going to automatically be discovered, which is nice. It takes some of the stress off because you don't have to know, "If this team opened new servers, we need make sure now it will automatically pick them up." It is one less thing to worry about. It gathers a lot of data points."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"I like the tool's agentless discovery feature. The tool configures the devices based on the documentation provided. I am also impressed with its auto-discovery feature. The tool also keeps on tracking and finds whatever is in the environment."
"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"We like that this solution allows us to easily track the relationship between our CI and the IT asset module, for troubleshooting purposes, or to check the impact of an incident site."
"I deal mostly with asset management, and ServiceNow helps me do my job more effectively."
"We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn."
"ServiceNow CMDB works great for large and small businesses."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"It would be nice for the agent to have an installer versus a single file across multiple systems."
"The resources table needs a few tweaks. We've raised a feature request for this. When you click on resources, it opens up the entire CMDB or the entire data stored in Device42. If that could be customizable, it would be good. We should be allowed to add our own columns to that by writing a script or something like that. There should be an option to add or limit whatever we want."
"It was hard to know which assets I'd already looked at because if I looked up another asset with a similar name, they would still pop up. I would have to make sure I was looking at the right asset. The search function should be improved."
"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."
"The reporting could be better. The Insights+ component is an improvement, but they even admit it isn't the greatest. The documentation on their website could also be improved, but Device42 is constantly changing, so the documentation would have to change almost daily."
"The breadth and depth of the solution's discovery of IT asset information means the system does most of the work, but they need to work on improving the database discovery part, especially for Oracle Exadata."
"In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."
"For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"Because I'm a SME, the most important thing is the technical help that I can get, so better, more useful technical support would be good."
"There could be room for enhancing customization capabilities."
"The reporting function could be more advanced and has room for improvement."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
Device42 is ranked 2nd in Configuration Management Databases with 25 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. Device42 is rated 8.4, while ServiceNow CMDB is rated 8.6. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". Device42 is most compared with ServiceNow, Infoblox IPAM, JIRA Service Management, BMC Helix Discovery and NetBox.dev, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our Device42 vs. ServiceNow CMDB report.
See our list of best Configuration Management Databases vendors.
We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.