We performed a comparison between BMC Helix ITSM and Motadata ServiceOps based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"MyIT is simple to use and its mobility is a big plus for our on the go users."
"It provides a good user experience."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision makers."
"Helix is stable."
"I like the single sign-on and that administrators can customize."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"The documentation for beginners is easily available online and very useful."
"The interface is one major complaint about this product."
"The user experience could be better."
"It takes a long-time to plan and deploy the on-premise solution."
"Needs to make customizable/configurable article templates in the Knowledge Management."
"From time to time, we had issues with stability, but I think that is our fault due to extra processes that we implemented to fit our business needs."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"If I'm working with a client who wants to expand and move into other areas - they want to expand their workflow and other parts of the organization, they want to do some work with project management, they want to do some work with HR - I'm not sure that BMC Remedy is doing that. And it's because of their platform. Any software has a lifecycle. To me, BMC is a dated architecture."
"Some parts of the solutions are using the old interface."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
Earn 20 points
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Motadata ServiceOps is ranked 32nd in IT Service Management (ITSM). BMC Helix ITSM is rated 8.0, while Motadata ServiceOps is rated 6.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Motadata ServiceOps is most compared with ServiceNow.
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