We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"ServiceNow is very easy to set up."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"ServiceNow was the first true enterprise to service management platform."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"ServiceNow provides quite good insights about what is happening in the organization."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Creating service catalog forms could be made easier."
"One thing I don't care for is the reporting and the way it functions."
"The pricing of the solution could be better. It's a bit high."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Their GUI could be updated."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
Earn 20 points
Motadata ServiceOps is ranked 34th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
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