We performed a comparison between Cisco Duo and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Authentication Systems solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The app has greater stability than rival solutions such as Google Authenticator, and Duo Push authentication is a valuable feature."
"It's easy to use for the security part, and it helps to improve our security posture."
"It meets our security needs very well. It is easy to use, and documentation is also available. It is also very stable and scalable, and its support is also very good. We are satisfied with this solution."
"The multi-factor authentication process and the geo-locking features are great."
"Cisco is the perfect product for our current size, and I don't think we'll have problems with scalability as we grow."
"I lead an IT organization that has a significant amount of technical debt, and we're not in a zero-trust architecture yet. I'm pushing in that direction. Duo helps me considerably with my identity in an environment where I don't have zero trust. It's helping me bridge the gap until I can build a zero trust architecture."
"Documentation is the most valuable feature, and if you ever have to reach out to them with a question, their support is also fantastic."
"We get fewer threats to remediate due to the two-factor authentication, which does not allow as many threats through."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We have had instances where Duo Security stops working on a user's device, which we have fixed by uninstalling and then reinstalling it."
"The only time I really had some negative feedback for them was about the UI of their mobile app, but they improved it in the last version. It is good on the functionality side, but their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. If you are on a monthly term or a yearly contract, you basically pay the same price, and that is very unusual. Normally, there is a discount when someone signs up for the 12-month system."
"The product could be more intuitive on the app."
"I'm not a big fan of relicensing products every year or two years, but that's the model at the moment. I prefer to go back to licensing perpetually or permanent licensing."
"Duo was clearly purchased, and Cisco has a lot of other panels for their Firepower products, et cetera. They need to continue bringing it, Umbrella, and the endpoint pieces even more together and make the integration a little more seamless among all of them."
"One area that might be improved is that setting up SMS texting is not as easy as using the app, even though it does support it."
"We use Yubikey for pushing it to the phones. Yubikeys can get expensive because people tend to lose those for some reason. Fifty dollars a device is pretty high."
"Duo has some issues that we're trying to work through. For example, if I install it on a WordPress site and another admin needs to log in, they can't because Duo hasn't been set up for them. It doesn't appear that I can add permissions on a user-by-user basis. It's not obvious."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
Earn 20 points
Cisco Duo is ranked 2nd in Authentication Systems with 55 reviews while UserLock is ranked 21st in Authentication Systems. Cisco Duo is rated 8.8, while UserLock is rated 10.0. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and Zscaler Zero Trust Exchange, whereas UserLock is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort, AlertEnterprise Enterprise Guardian and Aruba ClearPass. See our Cisco Duo vs. UserLock report.
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