We performed a comparison between ConnectWise Automate and PRTG Network Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It allows us to manage all client requests, jobs and invoicing."
"It is very scalable."
"The most value we get from this solution is that everything is on a patch cycle."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Remote access and detailed monitoring help us support our equipment."
"The database is great. It's a nicely ordered database."
"Maybe they could improve the capability to be multi-tenant."
"It is nice to have one place where all the information is right there in front of us."
"The product is easy to use and the web interface is fantastic."
"The most valuable feature of PRTG Network Monitor is real-time monitoring."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."
"Its initial setup process is fast and easy."
"It gives me a live view of the traffic on the WAN."
"The reporting module is easy to configure."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Technical support was helpful."
"Their support needs to be better."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They should work on syncing the solution with Gmail."
"Can be slow in the way it polls the different engines."
"PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG."
"PRTG Network Monitor could improve the price."
"I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great."
"We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. ConnectWise Automate is rated 7.4, while PRTG Network Monitor is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and ManageEngine Endpoint Central, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager.
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