We compared Datadog and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features. However, some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring"
"The performance of Datadog is good."
"We have way more observability than what we had before - on the application and the overall system."
"This spectrum of solutions has allowed us to track down bugs faster and more rapidly, which allows us to limit revenue lost during downtime."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"Their interface is probably one of the easiest things to use because it lets non-developers and non-engineers quickly get access to metrics and pull business value out of them. We could put together dashboards and give it to people who are non-technical, then they can see the state of the world."
"I don't have to worry about upgrades with the AWS version."
"Datadog dashboards are pretty great."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"It has made our infrastructure more reliable."
"It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices."
"The most valuable feature of this solution is being able to see things graphically."
"The product is easy to use and the web interface is fantastic."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"Speed of deployment is one of the most valuable features."
"The network visualization helps us to drill down deeper."
"The Wi-Fi side needs improvement."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"The documentation leaves a lot to be desired for new users."
"One area where I was really looking for improvement was the CSPM product line. I had really wanted to have team-level visibility for findings, since the team managing the resources has much more context and ability to resolve the issue, as the service owner. However, this has been added to the announcement in a recent keynote."
"I found the documentation can sometimes be confusing."
"The pricing is a bit confusing."
"At the beginning, when we started throwing logs at it, there was a bit of hiccup. However, this was during their beta period, so hiccups were expected."
"As a new customer, the Datadog user interface is a bit daunting."
"Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"I've encountered a challenge in my functions, particularly in adding and printing."
"The free version only gives us 100 free sensors to use. It would be nice if there was double that."
"PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG."
"Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."
"It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. Datadog is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI and SolarWinds NPM. See our Datadog vs. PRTG Network Monitor report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
