We performed a comparison between Datadog and WhatsUp Gold based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers valuable features like dashboards, reporting, error reporting, log centralization, user-friendliness for development teams, and flexibility with AI and ML capabilities. WhatsUp Gold is highly valued for its ability to automatically scan for rogue devices, cost-effectiveness, NetFlow monitoring, and server health and uptime. Datadog could enhance its usability, integration, user interface, learning curve, external website monitoring, and SSL security. WhatsUp Gold could improve its release cadence, clarity of point system, real-time monitoring, configuration management, and integration with different vendors.
Service and Support: The customer service for Datadog has been commended for its prompt and readily available assistance. Users have reported receiving instant responses and timely support. However, there have been instances of slow or unresponsive support, particularly in the Asia-Pacific region. WhatsUp Gold customer service has received a range of feedback. Some users have praised the technical support as excellent and helpful while others have encountered challenges in reaching out to support and have noted a scarcity of certified engineers in certain countries.
Ease of Deployment: Users find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. WhatsUp Gold's setup process is also described as uncomplicated and straightforward, especially for smaller teams.
Pricing: Datadog's setup cost has mixed opinions, with some users finding it expensive while others find it reasonable. The pricing model can be confusing and may become costly if certain features are extensively used. WhatsUp Gold offers clear pricing per device per year, without any hidden fees. Its price is considered good and reasonable, and licenses are perpetual and auto-renewable.
ROI: Users have reported experiencing varying levels of ROI with Datadog. Some have mentioned that they have achieved high ROI through time savings and faster debugging. However, there is no specific mention of the ROI for WhatsUp Gold, and the user reviews for this product vary.
Comparison Results: Datadog emerges as the preferred choice when compared to WhatsUp Gold. Users highly appreciate the ease of use and setup of Datadog, along with its impressive dashboards, error reporting, log centralization, and troubleshooting features. Its user-friendliness for development teams, user interface, integrations, and observability capabilities are also valued.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"We have hundreds of microservices, and knowing how top-level requests weave throughout all of them is invaluable."
"The visibility into our network has allowed for quick diagnosis of failures, identification of underutilized or over-utilized resources, and allowed for cloud cost optimization opportunities."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"The integration into AWS is key as well as our software is currently bound to AWS."
"The platform appeals to companies spanning many industries on a global scale."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"Dashboards and their versatility are among the most valuable features."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"The documentation is very good."
"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
"The product is reasonably priced."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"This is a good, stable network monitoring solution for devices."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"I would like testing for data in the future."
"There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
"Datadog could have a better business analysis module."
"Alerting timing should be improved to be more fine-tuned and exact."
"The pricing should be less of a surprise."
"We need more visibility into the error tracking dashboard."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"The documentation leaves a lot to be desired for new users."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"I might like to see a better interface in the future."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
"Importing the maps and being able to customize them could be easier."
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Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. Datadog is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas WhatsUp Gold is most compared with Grafana, Zabbix, SolarWinds NPM, PRTG Network Monitor and Nagios XI. See our Datadog vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.