We compared Datadog and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. Zabbix users say the solution could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The complexity of Zabbix's initial setup varies. Some reviews said it may require an experienced group of administrators and engineers.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Zabbix is a free, open-source solution but users can purchase support services and additional features.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Zabbix users said that it's a cost-effective solution.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
"Its logs are most valuable."
"We have been able to set very specific CPU and memory alerts, at the very base level, then we started to pull real business value, like 99th percentile response rates for our API calls."
"The most useful feature is the APM."
"We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"The installation step is pretty straightforward."
"We've been able to glean from the monitors what servers are down, and can alert the team in Slack."
"The monitoring functionality, in general, and tagging infrastructure are great."
"Simple network monitoring that is easy to install and manage."
"The implementation process is very straightforward."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The solution is quite mature and very stable."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The Wi-Fi side needs improvement."
"Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion."
"This service could be less costly."
"It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."
"I've found that the documentation is lacking in certain regards."
"I've only been using Datadog for a few months, and at first, it was frankly overwhelming in terms of both the UI and the available capabilities."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"The documentation leaves a lot to be desired for new users."
"I sometimes log in and see items changed, either in the UI or a feature enabled. To see it for the first time without proper communication can sometimes come as a shock."
"I would like for this solution to be more cloud-friendly."
"The solution needs to add remote features."
"The System Center Operations Manager can be improved."
"The event correlation could be better."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"It should be easy to modify the front end."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 100 reviews. Datadog is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Datadog vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.