We performed a comparison between Datto Remote Monitoring and Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The project management and task management features work well. It's a decent product in that regard."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"AEM support is great for Macs."
"It has a single pane of glass, and it integrates well with other software."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"The solution integrates well with other products."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"This solution is a single-storage for our user community to submit help desk tickets."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Change management is most valuable."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"The interface requires an upgrade."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Its stability and pricing need improvement."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"In an upcoming release, there should be more administration tools."
"The scalability needs improvement."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Datto Remote Monitoring and Management is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Datto Remote Monitoring and Management is most compared with Microsoft Configuration Manager, Atera, PRTG Network Monitor, Kaseya VSA and NinjaOne, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.