We performed a comparison between Dynatrace and OpenText Business Process Monitoring based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is getting to the point that the CTO of the organization knows the tool by first name and will look to have it brought up, because it is so consistent, reliable, and a cornerstone for solving problems."
"Some of the main benefits are being able to quickly identify when transactions start to slow or run into issues, or hiccups if you will."
"The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real."
"UEM (RUM): User Experience Management (real user monitoring) puts you in "user's seat" and gives you insight into how they experience the application. Often, this gives a totally different view than just watching the backend calls."
"The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are anomalies found in our applications or in their performance... letting the Davis engine find those anomalies and push them to the top, especially as they relate to business impact, is very valuable to us."
"We're able to tell them which calls, which methods, which interface were the problem."
"PurePath gives a lot of flexibility in identifying issues and finding the flow of execution."
"Simple classic but effective UI (unlike some modern UI's out there that have too much white-space)"
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
"We would like to see an AI tool that detects issues with our site in real time."
"Its needs to focus more on open source areas, like Apache umbrella products and availability motioning areas."
"I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."
"The real complexity that I've seen with Dynatrace is to learn how to navigate through all the options in the troubleshooting process. We have a lot of ways to evaluate the same problem. We had some difficulties in the beginning with the use of the product, but after some time and some experience we have overcome this problem."
"Setting up the thresholds and alerting, it is complicated to understand their use cases."
"We're not quite there yet, but the thing I would like to see is to really have that view of how issues relate to the business. Often enough, the tools that IT have for IT stop at the IT level. They cannot go into the business level part. They can't understand, because they don't have the information that the business needs to provide them with - for example how much an hour of downtime costs the business. For us, in IT, it's an hour of downtime, but it equates to money and equates to hours lost and equates to a lot of things, and often enough we don't have that information. This is where I would like to see us going."
"To improve in Dynatrace the log analytics, this is the first thing that has to be enabled."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"The solution should offer better integration with other tools from a service management perspective."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while OpenText Business Process Monitoring is ranked 58th in Application Performance Monitoring (APM) and Observability. Dynatrace is rated 8.8, while OpenText Business Process Monitoring is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpenText Business Process Monitoring writes "Stable with good performance visibility but is a discontinued product". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpenText Business Process Monitoring is most compared with AppDynamics. See our Dynatrace vs. OpenText Business Process Monitoring report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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