We performed a comparison between Dynatrace and OpsRamp based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."PurePaths. The ability to see the transaction flow of the web request. It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong."
"The main benefit is being able to pinpoint problems."
"I have reduced our disruption time. With the automatic alerts, we prevent and better catch the root cause of problems."
"Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy."
"The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility."
"Automation and anomaly detection has helped reduce MTTR and MTBF."
"It seems to be very stable. We have not had any outages attributed to the product."
"I have never been more confident in a tool's scalability because I've seen how easy it is for it to deal with the .NET Applets."
"Most features work fine."
"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
"The technical support is fantastic, and they are fast to respond."
"Predictive analysis is a valued feature."
"We find the products seamless integration with Zendesk to be extremely valuable to our business."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product."
"We're thinking about moving to Dynatrace because AppMon is not scaling for us."
"There's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics."
"There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks."
"For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Before using it, you need to learn from an expert."
"AppMon is lacking the AI that can be found in Dynatrace Managed."
"They should provide a guide to arrive at the solution for non-super experts."
"It's not very scalable, we cannot add another server onto it."
"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."
"Automation is currently quite complex and needs to be improved."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."
"OpsRamp cannot be scaled for big and large company deployments."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."
Dynatrace is ranked 2nd in AIOps with 340 reviews while OpsRamp is ranked 6th in AIOps with 10 reviews. Dynatrace is rated 8.8, while OpsRamp is rated 7.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpsRamp writes "Automates Azure resource monitoring and inventory management but slow with real-time patch status ". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpsRamp is most compared with ServiceNow IT Operations Management, Datadog, SolarWinds NPM, LogicMonitor and ScienceLogic. See our Dynatrace vs. OpsRamp report.
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