We performed a comparison between OpsRamp and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."
"Predictive analysis is a valued feature."
"The technical support is fantastic, and they are fast to respond."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"We find the products seamless integration with Zendesk to be extremely valuable to our business."
"Most features work fine."
"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is a product that is familiar for a lot of users."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I like the solution mostly for CMDB discovery."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."
"OpsRamp cannot be scaled for big and large company deployments."
"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."
"An area of improvement would be application monitoring."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The security policies could be increased."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The product needs to add a workflow insight tool."
"The tool can be improved by including more detailed information to assist new users."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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OpsRamp is ranked 4th in Event Monitoring with 10 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. OpsRamp is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpsRamp writes "Automates Azure resource monitoring and inventory management but slow with real-time patch status ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpsRamp is most compared with Datadog, SolarWinds NPM, LogicMonitor, Moogsoft and Dynatrace, whereas ServiceNow IT Operations Management is most compared with Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog, BMC TrueSight Operations Management and VMware Aria Operations. See our OpsRamp vs. ServiceNow IT Operations Management report.
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