We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The GUI is nicer than all the other graphical interfaces out there."
"It gives good insight into inside of what's going on with Exchange."
"Its ability to monitor failures and to restart a Windows service when it fails."
"User session details"
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"We like the performance of the product."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"It allows the restriction of privileges and control of users."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The most valuable feature of New Relic is its ease of use."
"It has helped us maintain a much higher uptime than we had previously."
"It has a simple initial setup."
"The solution offers good documentation."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The solution needs to enhance the management dashboards."
"Needs to improve the networking monitor capabilities."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The integration must be improved."
"The UI looks a little dated and could do with a refresh."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"Back-end configuration is not easy to implement."
"Dashboards are difficult to create, and not so useful."
"The scalability can be improved."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
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eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 20 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.