We performed a comparison between Freshservice and monday.com based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshservice's best feature is its user-friendliness."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"It is a stable solution. My company hasn't faced any problems with the solution."
"We found the initial setup to be very simple."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The stability is good."
"It keeps everyone on the same page and gives us a way to streamline our projects and client communication."
"Monday.com is effortless to use. You can customize it to adapt to your needs and work style. The product is beautiful and intuitive, which makes the work enjoyable."
"The templates helped me to kick off process solutions for our team."
"I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze."
"When you have a tool that anybody can use from all devices, it spares some time so that you could do and handle way more things."
"The formula feature is amazing."
"I am able to add in deadlines and filter by work assigned, in progress, and completed."
"A chat bot needs to be added to the portal."
"The analytics could be better."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Freshservice could improve the delegation and workflow management features."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"We'd like better integration with other products."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."
"I'm not such a fan of the infinite scroll to the right."
"They could offer more packages. There seems to be a gap in price between package offers. One has as much as a $30 difference."
"We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com."
"A part that could be improved is notifications, as we receive quite a lot of them. We struggled to limit the number of emails that we were not part of... If we could mute emails for projects that we are only following but not necessarily working directly on, that would make a huge difference."
"Email notifications from Monday.com can sometimes not lead to the relevant update I am being notified about, which can be frustrating."
"The key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally."
"The biggest thing missing that would be beneficial to us is a time tracking app."
Freshservice is ranked 10th in Project Management Software with 29 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Freshservice is rated 8.0, while monday.com is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and HaloITSM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Freshsales. See our Freshservice vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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