We performed a comparison between GoToAssist and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"In terms of the valuable features, I like the profile, the new version is really good."
"The solution has very smooth connectivity and is very user friendly."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The product saves time."
"The solution is stable."
"Microsoft Remote Desktop Services is stable and reliable."
"The installation is straightforward."
"The installation of Microsoft Remote Desktop Services was easy."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"The pricing could be better."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The performance of Remote Desktop Services could be better."
"I would say it's expensive as there similar products available for free."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"Microsoft still has some really bad remote desktop appliance for Mac."
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GoToAssist is ranked 25th in Remote Access while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. GoToAssist is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, LogMeIn Pro and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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