We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"We can scale it if we want to."
"HCL Domino is an application development and collaboration platform with strong stability and security. Deployment of this platform is easy and takes only 10 minutes."
"The most valuable features of the solution are security and integration."
"For workflow applications or general applications, the rapid development capability is what we value most."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"They offer good support and provide a roadmap."
"It is an excellent solution."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"We have found change management and CMDB to be very useful."
"The pricing of the product is quite good. It's not too expensive."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The solution has a user-friendly interface."
"I have found that sorting and grouping functions are particularly useful."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"When you compare with Microsoft Exchange, the UI could be more user-friendly."
"The product's user interface is one of its shortcomings since it is outdated, making it an area for improvement."
"HCL Domino needs to be more user-friendly."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Creating service catalog forms could be made easier."
"Very expensive."
"I have a problem with the way the solution's price is calculated."
"Licensing costs are very high."
"The interface is not user-friendly."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, Microsoft Power Apps, HCL Notes, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our HCL Domino vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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